Availability date postponed (preorder) - disappointed by Fanatec
Hey to all here in this forum :)
I wanted to ask how the ordering system works here at Fanatec?
I ordered four products on 06.06.20 (CSL Elite Pedale, Podium Wheel Base DD1, ClubSport Steering Wheel Formula V2, Podium Advanced Paddle Module). All of these products expect the DD1 were available, but the order was listed as a preorder.
So far no problem.
The availability date for all products included the DD1 was the 22.06.20 . On June 22nd the DD1 was available on the website but all other products i ordered were suddenly no longer available. The availability date changed to July 31. That is more than a month. Again.
Why are available products not put back for pre-paid pre-orders and sold to other customers so pre-orders have to wait even longer.
I read in the forum here that other people also have to wait months for their products. Yes there is Corona, but how can it be that Fanatec does not communicate with its customers at all, and sells the products with an availability that cannot be met?
Specifying an availability date and not adhering to it for over a month is disappointing for me and unfortunately customer service doesn't answer either.
Do I have any guarantee that the products will really be shipped on July 31 or will I have to wait for many months with bad luck?
I wish you all a nice evening and sorry for my bad english :(