Wrong VAT charging

Why are you charging DE VAT for orders from switzerland while we then have to pay our swiss VAT on top of that? Do you refund DE VAT when i order it to a DE address and then export it?


  • Dominic BrennanDominic Brennan Member, Administrator

    Hi Roman,

    Customers in Switzerland are not charged VAT.

    If you are prices incl. VAT at the checkout please contact the sales team.

    [Fanatec Community Manager]

  • Hi Dominic,

    Well, i don't see VAT when using a swiss address, but i see the same price as if i use a german address. If i use the german address i see the exact same amount with VAT included. So you're charging swiss customers the german VAT included price, on which we pay additional swiss VAT.

  • Dominic BrennanDominic Brennan Member, Administrator

    Hi Roman,

    If the prices during the checkout are different from the prices shown in the shopping cart then you should contact the sales team because you might be affected by a technical bug.

    Note that the prices in our webshop are displayed incl. VAT until they are put into the shopping cart, then they are displayed ex. VAT.

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