Shipment lost

Hi,

I have ordered a McLaren V2 few weeks ago, it was shipped on the Feb 18th but stuck at first location ever since without any update and deliver date is canceled.

I have emailed Fanatec support but no response, is there someone work in Fanatec can check on it for me please.

Thank you

N

Comments

  • No one from Fanatec has made any response to me on these boards I'm afraid so you may not get one either.

    Fanatec support will get back to you eventually. I had to wait 9 days and open a case with my bank to get any kind of response.

  • Did you try to contact the courier company? Did they say it was lost?

  • On the UPS tracking it will only show the first location until it arrives in your country, if you click on detailed view it will show you the wonderful journey your parcel is taking all over Germany... just look at mine below despatched on the 14th Feb and I still haven't got it


    In Transit 01/03/2021 21:23 Stanford Le Hope, United Kingdom Import Scan

    27/02/2021 3:00 Stanford Le Hope, United Kingdom Your parcel is delayed due to a Brexit related disruption. We are adjusting delivery plans as quickly as possible.

    26/02/2021 21:22 Stanford Le Hope, United Kingdom Arrived at Facility

    26/02/2021 13:37 Herne-Boernig, Germany Departed from Facility

    26/02/2021 13:00 Herne-Boernig, Germany Your parcel is delayed due to a Brexit related disruption. We are adjusting delivery plans as qukckly as possible.

    25/02/2021 14:00 Herne-Boernig, Germany The package is delayed due to a Brexit related disruption. We are adjusting delivery plans as quickly as possible.

    24/02/2021 9:02 Herne-Boernig, Germany Arrived at Facility

    24/02/2021 7:34 Bielefeld, Germany Departed from Facility

    19/02/2021 8:38 Bielefeld, Germany Arrived at Facility

    19/02/2021 6:54 Herne-Boernig, Germany Departed from Facility

    18/02/2021 12:00 Herne-Boernig, Germany Your parcel is delayed due to a Brexit related disruption. We are adjusting delivery plans as quickly as possible.

    17/02/2021 12:00 Herne-Boernig, Germany The package is delayed due to a Brexit related disruption. We are adjusting delivery plans as quickly as possible.

    17/02/2021 9:06 - Import C.O.D. (ICOD) charges have been paid or billed.

    16/02/2021 20:06 - Import C.O.D. charges are due for this parcel. Select Pay Now.

    16/02/2021 20:05 - The receiver must pay the duties or taxes due on the package.

    16/02/2021 10:57 Herne-Boernig, Germany Arrived at Facility

    16/02/2021 9:18 Bielefeld, Germany Departed from Facility

    16/02/2021 5:35 - Your package was released by the clearing agency.

    16/02/2021 5:35 - Your parcel was released by the customs agency.

    16/02/2021 5:35 - Your package was released by the clearing agency.

    16/02/2021 2:30 - Your package is being processed at the clearance agency.

    16/02/2021 2:30 - Your parcel was released by the customs agency.

    16/02/2021 0:55 Bielefeld, Germany Arrived at Facility

    15/02/2021 23:17 Langenhagen, Germany Departed from Facility

    Past Event

    Shipped 15/02/2021 19:36 Langenhagen, Germany Origin Scan

    Past Event

    Label Created 14/02/2021 9:12 Germany Shipper created a label, UPS has not received the package yet.

  • My UPS journey shows identical to the list above by Tim Taylor. Almost identical to the day. I've got one extra special UPS classic after the import scan.

    "We've incorrectly sorted this package which may cause a delay."

    Just need to wait... and hope it doesn't end up in a UPS circular scanning hell. At this point, I think I'd have paid a little extra for something above UPS standard!

  • Mine is exactly the same, still waiting same dispatch date. I also had "your parcel is in a secure warehouse awaiting instructions & agreement"

  • I called Fedex turns out they lost the package, it' been 6 days since I sent email to Fanatec still no response. ;(

  • Ohhh noooooo looks like mine is going to go missing into UPS circular scanning loop :(

    In Transit 04/03/2021 0:05 Stanford Le Hope, United Kingdom We've incorrectly sorted this package which may cause a delay.

    18 Days and counting

  • lblb
    edited March 4

    Mine appears to be out of Stanford Le Hope and circulating within the normal UK UPS network. It just had the one "incorrectly sorted" in the end. When the second "Import Scan" ran, it then left the facility!

    Good luck, I'm sure it will all start bursting into life over the next day or two.

  • Call UPS yesterday they told me it's been miss routed, suddenly yesterday it started moving and arrived today.

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