McLaren GT3 V2 rim loses connection to base frequently, no buttons work

Has anyone else had an issue with losing connection to the McLaren GT3 V2 rim after a few laps? All firmware etc is up to date but after running a few laps (usually 3-4, sometimes a bit longer) all shifters, buttons on the wheel etc stop working, but FFB is still present and my CSL Elite PS4 P1 rim works fine. I've also noticed an annoying bump / knocking on some turns which isn't there on the P1 - hard to describe but doesn't feel right.

Usually requires a full restart of base to put right again although a couple of times just going into the driver software seems to wake it back up again, so I'm not 100% convinced it's definitely a hardware issue, either way it mens it's useless for any racing, especially online.

One time the message on rim said 'update firmware' (although as above it's up to date) other times it's just been stuck on what it's currently displaying (ie gear or speed)...

I only took delivery of it 4 days ago, so it's hardly had any usage and this happened pretty much right out of the box, frustratingly. This is happening in AC - don't really use anything else ATM, but pretty sure the issue is with the rim.

Have raised ticket with Fanatec and will post any solutions they offer but expecting rma...

Edit (sw versions):

PC Driver: 402

Wheelbase Firmware:684

Motor Firmware:22

Rim Firmware: 40

Windows 10 64 bit

Comments

  • Personally I think it can be because of poor Quick Release system.

  • Can you make a video that shows exactly how you mount the steering wheel on the shaft?

  • Not sure it needs a video - am just pushing wheel rim onto base and tightening QR until guide line is just hidden as per instructions. Have an aluminium QR system on the way so we'll see if that fixes it....

  • Tighten the QR nut until it reaches the stop, don't worry you can't over tighten the nut.

  • Cool thanks Hristo will try that and see...

  • I have this exact same problem, my gt3 v2 wheel worked perfectly for months and all of a sudden I can’t do more than 3 lapse without buttons and shift going dead, did you get a solution from Fanatec?

  • edited March 31

    They have asked me to send the wheel back to the UK support team for repair and provided rma ticket etc- I have ordered a Clubsport QR as well as I heard it can fix an awkward bump on turning the wheel which is another issue I've had, that's just arrived so I will test to make sure it's not an issue with the plastic QR - still it's an expensive way to fix something that should be working anyway...

    Support have been very responsive and helpful BTW so get in touch with them is best I can recommend...

  • edited March 31

    hello, I have a similar problem p 3 weeks of use, even made some videos,

    ://youtu.be/2BMi7aUL8oM

    did you also have same a problem?

  • Yes exactly the same problem as that - testing out the Clubsport QR tonight to see if it makes a difference....

  • hi, can you write after some testing time if the new QR helped

  • So far so good, but only did about 20 laps - more testing tonight, what I can definitely say though is that the FFB feels better without the weird bump / knock in the middle sometimes...

  • I have a similar problem, suddenly I lose the FFB and the Oled screen restarts. I have tried several drivers but nothing, always the same. Without QRs, I have a CSW 2.5.

    It happens to me when I turn to the right, until now I have never had the problem turning to the left.


  • I can report that the Clubsport QR seems to have fixed the issue I was having with the disconnects, at least for now, so perhaps there is a QC issue with the new plastic QR that comes as standard. Not exactly a cheap fix though.

  • hi, I am just thinking about buying a metal QR, because the plastic one does not have the right mounting, fanatec should give a discount on the QR if someone has such a problem

  • edited April 7

    hi i've had similar however the screen goes blank for longer. my ffb goes lighter but it is still there and my wheel comes back on within a few seconds and everythings back to normal. The wheel base is still on just ffb is lighter and i can still steer. My pedals still work as they are thrustmaster loadcells but my wheel rim screen is blank I can't shift up or press any buttons. 2-3 seconds later it's fine. Any ideas?

    Must add my wheel base and wheel rim are less than a month old so firmware is up to date.

  • Hi James,metal QR steering and wheel still working properly?

  • Yep still working - not done a huge amount of driving but so far so good....

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