Check the bolts near the electrical pins in the QR (both wheel-side and base-side). Ensure the base is running the latest firmware. If it does not detect the Hub, then there might be a connection issue and you should contact support. You can either open a support ticket via the My Products section of your Fanatec account, or use the Live Chat feature (when the icon is visible on the site):
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i can not get my to connect
Check the bolts near the electrical pins in the QR (both wheel-side and base-side). Ensure the base is running the latest firmware. If it does not detect the Hub, then there might be a connection issue and you should contact support. You can either open a support ticket via the My Products section of your Fanatec account, or use the Live Chat feature (when the icon is visible on the site):
[Fanatec Community Manager]
thank