This company is a freaking joke
Niels De Kanter
Member
So afther 1 week still no reply on technical support and in the live chat they cannot help the one that should pick up the phone is like oh its 2 oclock what shal we do lets leave the phone of the hook so it looks like the line i busy
I want my money back asap..... ive order the new GT DD pro with csl elite padels and the loadcell . So afther in stalling it seems that the csl elite padels are defect and not working..... and yes i have tryd all of they option and check 200 times if it all was conncted in the right way and yes it is. So afther every troubleshoot its still not working its been 7 days now and its just sitting here getting dusty ive paid close to 1000 euro so you should think it would work well it NOT.. fix this asap and BETER OF ALL FIX UR FREAKING CUSTOMERS SUPPORT.
THERE ARE OVER 100 PPL WITH THISE SAME TOPIC WHY DONT YOU GUYS SAY SOMTHING ON FORUM WITH LIKE.. IF PPL HAVE THESE PROBLEM TELL HERE SO WE CAN FIX AL OF YOU GUYS AT THE SAME TIME INSTEAD OF WAITING AND WAITING AND HOPING TO GET SOME RESPONSE OUT OF THE WEAK CUSTOMERS SUPPORT
and that jullia on live chats she doesn't know shit or is even able to help... iam realy pissed about this 😤
Comments
I have requested a refund and have not heard on that or an answer to my current issue. It's been over a week since mine even worked and it only worked for 4 days.
Hi Niels,
I'm sorry to hear you've not had a positive experience so far, but I see your case is in progress. The team will get you back to racing soon.
Hi David,
I see your case is also in progress. I'm sorry for the delay.
[Fanatec Community Manager]
I just got my shipping label, so it will go out first thing tomorrow.
Same situation as me. The amount of posts on this forum with my same exact issue and lack of customer support seems very telling. Sad that I need to purchase a Logitech G923 to get by.....