[Answered] Fanatec support

Peter Bubb

Can anyone tell me how long fanatec support usually take to respond to a support ticket? I have a faulty dd pro and made a ticket a few days ago but i haven't heard anything back yet. Thanks

Tiku Taku Iines ja Aku

Maby You should ask directly from their Führer, after all he is responsible how this company acts.

There is blog post about customer support

https://forum.fanatec.com/discussion/23495/new-live-chat-with-instant-access-to-our-support-team

David McDermott

It took 3 days to get a response. Ridiculous. And the response was "can you send a video of your dead DD Pro?" And took 3 days to say "yup, it's dead".

Dominic Brennan

https://forum.fanatec.com/discussion/25522/fanatec-support

Hi Peter, I see support responded on Sunday 27th, so I'll mark this thread as 'answered'.

I'm sorry for the delay, the team is handling a lot of enquiries at the moment.

[Fanatec Community Manager]

Luke McDowell

Maybe you guys need a bigger team! Bad management