Positive Support Feedback to Spare Parts Request
Understanding a lot of people posting here are reporting long support wait times, I though I'd post a positive experience I've just had.
Requested support against my Xbox Universal Hub, noting reduced button tactile feedback on regularly used Xbox commands (A button, and Right on the funkyswitch), asking if I can purchase spare parts as the product is well out of warranty.
12th July - I sent the request from the 'support' button in 'My products'.
13th July - Got an email response back from a customer service representative, certainly not a generic response, and specifically noting that a quotation had been generated for the parts, but could be 48h before it appears in my 'quotations' in my profile.
14th July - The quotation for the spare parts appeared and includes correct parts as requested, I'm even surprised by the very reasonable replacement price of the Xbox Funky Switch!
15th July - I've accepted the quote and paid, it now appears like any other order in my profile, and is awaiting processing and shipment.
So assuming shipping isn't absurdly long, this is a very different experience to others reports, and I'd argue it's as good as you could expect from any company.
Thanks Fanatec - I'm a happy customer.