Fanatec doesn't process orders
So I ordered a R2R bundle a few weeks ago and to this day my order status is still "Your order has not been processed yet". Other than this I don't have any other information such as an order number. I also sent them an email a few days ago and I didn't get a reply. Does anybody have this problem? How can I get in touch with Fanatec?
All the items are currently in stock and the order is paid.
Comments
Be happy. I was sent a defective wheel base and steering wheel. Nobody is available. No support no refunds. Buy from another manufacturer!!!
Im thinking of cancelling the order and trying to order again but with those waiting times who knows how much more I will be waiting for the refund.
I feel for you. They are quick to take the money, but then seem to forget that they actually have to deliver it.
Maybe Fanatec think that all their products are now NFT's.
If you paid in euros you may try but if is other currency don't as there will be currency exchange during refund and more likely you will lose money . I have made pre order purchase and later decided to buy something extra. I have asked CS if is possible to add anything to the order as I wanted to save some money on the shipping fees and they advised me to cancel the order and make a new one with both items, but they didn't tell me that the shipping cost will be double anyway. So I have cancelled the order , lost 5 % of the total cost of the original order due to currency exchange during refund. Still didn't buy the second item as I could not lose due to currency exchange and pay pal fees + pay another shipping cost. That was a quite average advice form CS. However the refund came quite fast, I think it was less than 5 days.
I didn’t pay in euros, I payed in my national currency via credit card. I guess I will just keep waiting and see what happens. Hopefully customer support will answer my emails and actually do something with my order. :)
Oh and also to mention I placed my order on 30/12/2024, maybe fanatec just ditched all the orders placed before the New Year.😂