Immediately refuned after placing an order, order still in process?

Hi!

I've got an issue with my order. I've gotten CSL DD, F1 Esports V2 and CSL Pedals, paid with paypal.

Immediately after placing an order, i received a message from paypal, saying Corsair had refunded my the money (for some reason), however the order is still in process on fanatec website. What should i do?


Comments


  • Hi fanatec team,

    I ordered two packages and one of them I have canceled because I want to order more things. the other one I have received and it works perfectly. Please I have already written two tickets and I have no response. I want to have my money back.Thank you, best regards

  • Marky FanatecMarky Fanatec Member, Administrator

    Hi Jan! I would dismiss the old order if you got successfully refunded. We'll escalate to finish it, what was the order number? Best, your Fanatec team.

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