ClubSport DD - No Power Frusturated

I purchased the ClubSport DD just at 12 months ago. I had updated the firmware with 464 at the beginning of December and everything looked like it finished fine. I turned off my based as I had to go. I didn't have time to play for a couple of weeks due to travel. I tried to turn it back on over the holidays, but the based looked DEAD. No lights, power light or anything. I tried to go into boot model by holding down the power button for 10 seconds and nothing...... I checked all the hardware connections and the PSU and everything seems intact. The PSU has a GREEN LIGHT. I contacted Fanatec 1 month ago and it took them 3 weeks to respond with we can't help you until our new RMA process is initiated.
- Can anyone help me troubleshoot?
- Is my unit just dead after the firmware? Can that happen? Should that be covered under some type of warranty?
I have uploaded my
collection log files to see if anyone can see anything on the forum who is more knowledgeable than I on the topic.
I am relatively new to SIMRACING, but have really enjoyed it over the past 12 months and this is very frustrating. I spent over $2500 on the setup and it is just sitting.....
Comments
there is not much to look, it show that you use your hardware 23/12/2024
Thanks Allan. Yes, that is when I tried to use it again and it would not turn on. I wasn't sure if there was anything else in the CODE that would give insight of the situation.
Update. Fanatec customer service (Tiago) came thru and gave me an RMA since my warranty had just expired. It seems that the new ownership structure is really taking shape to help truly be a TOP NOTCH product + service provider. I was scared after the financial woes discussed in 2024, but seems that maybe the new ownership and alignment to customer needs is finally matching their product performance. +1 for Fanatec. Now lets hope this issue and occurrence is not repeated.