Please, please please can this be resolved

I bought the csl dd bundle with v2 pedals at the beginning of october it didnt work and the wheel, base and QR2 were returned for replacement. I was eventually told they'd been sent and received an email from ups confirming. Then I kept getting emails from UPS saying they were holding the delivery untill they had all 3 parcels, they only had 2. This eventually resulted in UPS returning the 2 parcels to Fanatec. Which Fanatec just resent out again!? So the same thing happened! Meanwhile the missing item (the QR2) that stopped the delivery and caused the wheel and base to be returned to sender twice was sent seperately and delivered. The wheel and wheelbase have been returned to sender. My emails informing Fanatec what was happening before UPS returned to sender were ignored and my emails since asking please can I have what I paid for over 3 months ago are being ignored.


This should be easily resolved, there should be 2 parcels literally with my name on them that just need sending. The ticket number is 2007779843

Comments

  • It was a big financial decision for me to buy this bundle, justified by how much time I then spent sim racing. It has turned out to be possibly the worst financial decision I've ever made and I'm 50 years old! As things stand I have had my money stolen and an end put to my favourite pastime!  


    Please, this is not ok

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