RMA support SO MUCH BETTER

paulthepiper2002@gmail.com[email protected] Member
in Wheel Bases (and Racing Wheels)

I'm just writing this as usually we mostly hear the negatives around Fanatec support and communication.

Since the big Corsair buy out, I can confirm that communication is prompt, clear and very helpful and reassuring. When I submitted an RMA back in October 2024, I got an email the following day telling me I would hear from an agent within 7 days. I heard nothing at all and not even a ticket number until I decided to raise it again in January 2025 and immediately got an email with ticket number and was able to communicate back and forward multiple time as I needed and Fanatec/Corsair were so responsive and helpful. My RMA was processed shipped from Ireland and back to me with a brand new wheelbase within 2 weeks.

Great success!!!!

Comments

  • Cedric GERMAINCedric GERMAIN Member

    LOL!


    10 days, no answer from support for DD+ bricked base.

    So much better you said???

  • paulthepiper2002@gmail.com[email protected] Member
    edited February 10

    WOW!

    Sorry to hear that. But I am allowed to share my experience last I checked. So I hope to see improvements I got experienced by others and share the hope.

    I had bad experiences here too as I mention in my post and sent in another ticket and got super support. Not my fault your pissed. I would be the same.


    Hope you get it sorted soon.

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