Where is support? Over 36 hours with products in shopping cart!!!
I posted a thread about the confusing/incorrect amounts in my shopping cart when trying to check out.
Before I posted in these forums I sent a message to [email protected]
It has been over 36 hours now with not one single person from Fanatec is trying to resolve my issues.
I’ve never had a time in my whole life where I wanted to purchase something, and had the company I wanted to purchase from not respond and try to help me.
Im pretty patient, and I would like to buy the products in my shopping cart, but this is beyond ridiculous. I’m guessing this is a mom and pop company, because no other type of company would let sales sit in checkout for over 36 hours without getting off their backsides and helping out.
if your company has forums then it is your responsibility to monitor the forums and take care of your customers needs!
If you have an email for customers, then it is your responsibility to answer the emails !
if a customer has thousands of dollars in your checkout system, then it is your responsibility to get that order checked out ASAP, not 3 or 4 days later!