Coronavirus: Fanatec product shipping/availability updates
We hope that everyone is staying healthy and positive during this challenging time.
As the world goes into 'lockdown', Fanatec shipments are being affected by the coronavirus pandemic.
We have warehouses located in each website region. If an item is marked on the site as 'Ready to ship' (ensure you are looking at the correct region), this is because it is in stock at the warehouse.
While we have taken every step to ensure the smooth-running of our webshop during this time, we strongly encourage you to place your orders as soon as possible, to give us and the shipping services the best opportunity to deliver your goods in a timely manner.
Our fulfillment team is working as hard as possible to ensure that deliveries are not impacted, but restrictions on delivery services in some areas are beyond our control. There is an increasing number of zip code/postal code zones in different countries where all pick-ups and deliveries have been suspended. Please check the following list before placing an order:
FedEx US statement: "We want to do our part to help prevent the spread of COVID-19 in our communities. That's why effective immediately, we won't require you to physically sign for most deliveries made in the U.S. It's just another way we're focused on Safety Above All - now, and always."
Australia Post information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Note for customers in Australia: Orders are being processed and are leaving the warehouse on a daily basis, however Australia Post is experiencing significant delays in their network. They are dealing with unprecedented volumes of freight, as a result of increased reliance on road freight due to airlines being temporarily at a standstill, plus additional delays at state borders. Due to the changes in the way Australia Post is handling shipments, the number of times that items are scanned for tracking has been reduced. Unfortunately this is meant that some customers are waiting over 20 days for their packages to be delivered, and there is very limited or no tracking information.
We are receiving enquiries from customers who are being told by operators at Australia Post that they are waiting on information or items from the Fanatec warehouse. This is false. The Fanatec warehouse in Australia is operating as normal, and the items are getting stalled in the AP system and not being scanned at the next stage. This backlog is what is causing the delays, which is unfortunately something out of our control and is being addressed by AP. We kindly ask for your patience.
Japan Post information: https://www.japanpost.jp/information/
Blog post from our CEO: https://forum.fanatec.com/discussion/1858/sars-co-v2-status
This post will be updated as the situation evolves.