CSL base DOA?

The problem I have is when the base is turned on I have no motion from the base, also giving no power to wheel, with 3 yellow lights on the top of the base and a red flashing light next to the power switch, my pc will not detect the base is this state. Now if I put the base into bootstrap mode it is detected as a HID controller not Fanatec controller and I can firmware update the base but to no avail. Now if I turn the shaft connecting to the motor while the base is powering on from side to side the base seems to come on with a solid red light next to the power button and now being picked up by the pc as a Fanatec controller, also now giving power to the wheel and being able to cycle through the on wheel menus, I was then able to get into Fanatec wheel configuration and see all controls working apart from the steering only seeming to have little movement, and also reverse, 1st , 3rd, 5th and 7th wasn’t being picked up. I was then able to update the motor firmware with no avail either. Throughout all the processes the mode button didn’t change the state of the base. I have spent hours trying to diagnose the problem, trying various different driver versions, base firmware versions and motor firmware's with everything seeming to be pointing to a hardware issue not a software issue.

I have emailed support just wondering if i'm missing anything?

Thanks guys.