Package delivery problem(UPS) - telephone support available?

Christian KrugChristian Krug Member
edited June 2020 in General Discussion / News and Announcements

Hi,

i try to call fanactic telesupport in the correct service times without successs.

It seems something went wrong with my order:

My Problem: I ordered 3 Items and i got the next day the UPS Tracking numbers with a delivery date today. I got now 2 of 3 packages and one packages is now on status "Held for Customer Collection" -> The sender requested this package be held for collection at a UPS facility. / Package must be collected within 5 business days. I call UPS but they cant help me, and they told that i have to call the fanatic support. I try that but without successs, and now? I Also contact the support over the website, but so far no answere yet.

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I know I'm a little impatient but would like some information now. Thanks

greetings from germany.

Comments

  • Jeffrey BrenwaldJeffrey Brenwald Member

    Are you unable to pick it up at a local UPS store?

  • Christian KrugChristian Krug Member
    edited June 2020

    UPS said they need information from fanatic what to do with the package, and it is not possible to pick it up at the moment - from my side it would no big deal to pick it up. I am a bit confused about that ... . Maybe is this one damaged or something other went wrong.

  • Christian KrugChristian Krug Member

    i received today the missing package, dont kown what was going wrong but everything was okay. Ordered on Tuesday this week and received everything today on Friday. Thank You!

  • Joseph GossenJoseph Gossen Member, Moderator

    Good to hear you received the package.

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