I tried to call, but in the end you have to leave a message on the answering machine, I tried to call again but you can't speak to anyone other than technical support
it is always busy for me, then when I managed to call I pressed the 3 key and it tells me that for orders it is necessary to call from 14 to 16. ???? 🤔
they answered answered by the technical support, but if you press the button for questions about the order, it always tells you that you must call at 14 at 16. I called at 14:15 and the technical support answered me who then forwarded the call to sales, but no response
no information on when they will ship, the only reference I have is my order on the site that has only updated the availability of the products on June 29, I repeat today they only sent me the email of the game f1. on the site the message says that for bundle purchases they will resolve within the weekend. but for the pre-orders made in May I can't say. you have to see how many back orders they have.
Update, i haven't received an tracking code from Fanatec but when i looked at the My UPS app i saw that they have a delivery for me today coming from Carl Joehnk kg aka a shipment from Fanatec.
Well, good for you, for me still no updates, I opened a discussion with my order number, I also put the number of the support request, let's see if I receive some info about it. But I am convinced that it will pass again this week.
I'm located in the Netherlands... not that far from Germany ;)
About the UPS app, i downloaded it, created an account and added my address to it and it picks up shipments based on email and address details so as soon as someone is shipping something to you and UPS has it in the system it should pop up in the app.
I'm already done mounting the stuff... well almost, need to find out how to mount the pedals to an 4040 profile, think i'll have to visit the hardware store today also ;)
beautiful location, the structure where did you get it? at the moment I will still use my playseat, but I want to do an update for that too. for the moment enough crazy expenses.
Comments
I tried to call, but in the end you have to leave a message on the answering machine, I tried to call again but you can't speak to anyone other than technical support
Can't even call the number, my phone ends the call automaticly
it is always busy for me, then when I managed to call I pressed the 3 key and it tells me that for orders it is necessary to call from 14 to 16. ???? 🤔
That's what i said before, call between 2 and 4 pm. I think i was lucky yesterday because i had someone on the phone within 2 minutes.
well, i think it will be a waiting game for me... tried 20 times, no answer...
they answered answered by the technical support, but if you press the button for questions about the order, it always tells you that you must call at 14 at 16. I called at 14:15 and the technical support answered me who then forwarded the call to sales, but no response
At the end I wait I'm not there to break, when I send they send, surely the products have them to be sent. we see
But you didn’t get an estimate on how long it is going to take?
no information on when they will ship, the only reference I have is my order on the site that has only updated the availability of the products on June 29, I repeat today they only sent me the email of the game f1. on the site the message says that for bundle purchases they will resolve within the weekend. but for the pre-orders made in May I can't say. you have to see how many back orders they have.
Same here, hopefully tomorrow...
Update, i haven't received an tracking code from Fanatec but when i looked at the My UPS app i saw that they have a delivery for me today coming from Carl Joehnk kg aka a shipment from Fanatec.
So it seems i'm getting my order delivered today!
Well, good for you, for me still no updates, I opened a discussion with my order number, I also put the number of the support request, let's see if I receive some info about it. But I am convinced that it will pass again this week.
Still nothing here, where are you located reind? And you need something special for that ups app? Like ups my choice?
I'm located in the Netherlands... not that far from Germany ;)
About the UPS app, i downloaded it, created an account and added my address to it and it picks up shipments based on email and address details so as soon as someone is shipping something to you and UPS has it in the system it should pop up in the app.
just received emails that are preparing the shipment.
Same here
Okay, going to try that! I'm from Belgium, so it's not that far either
I'm already done mounting the stuff... well almost, need to find out how to mount the pedals to an 4040 profile, think i'll have to visit the hardware store today also ;)
a step has been taken, now let's wait to see when the goods leave
My waitinggame for UPS begins :D hopefully i'll get a tracking number, because there isn't always someone at home...
Added my addres in my UPS app, let's hope i'll get a notification there.
Have fun with your new gear!!!
Update:
Got a track & trace number, it's not in transit yet, but scheduled for tomorrow!
Not sure if it is because i added my adress into the UPS app or not.
here too I see the three packages on ups, but no changes at the moment only ready for Ups
Normally it gets picked up in the evening or even at night.
all installed and doing some laps... probably the last time I’m faster than you guys 😂
Looking good! Have fun!
beautiful location, the structure where did you get it? at the moment I will still use my playseat, but I want to do an update for that too. for the moment enough crazy expenses.
Just handmade, I can send you the technical drawings if you want.
It’s nothing more than profiles and some brackets. Total cost was < 350 euro including the simlab wheelbase plate but without the chair.
thank you very much. You are very kind. I don't know if you can send me a message in private
Don't be affraid to order more gear!
Ordered a BMW gt2 wheel, buttoncaps & stickers and the CSS SQ 1.5 shifter and all got them within 3 days!