Time e-mail response back to me
Jeroen Schilderink
Member
Hello,
I have a question to people who ever asked something to Fanatec in the mail. How long did you wait for a mail back ? I send Fanatec 5 sept a mail, and now 10 days later i did not get a mail back (only 1 mail that they received my mail)
I used the support thing on the site, with my mail. Are there faster options ? Or just wait ? My DD1 is broken so i need their help
Mail number is 49667 ...
Comments
Hi Jeroen,
According to our system, you create a support ticket on the 5th, a support agent replied on the 9th, you sent another message on the 12th, and you were sent another reply on the 14th.
Can you confirm that you are not seeing these messages? (Please check your spam folder also)
[Fanatec Community Manager]
No sorry i did not get the mails on 9th and 14th ... only on the 5th, i checked the spam folder also a lot, indeed i send a other mail (with the reply of my first mail) that i try'd a other pc with the dd1.
Greetz Jeroen
And btw, i did not send a reply on 14th ... Are you sure it is me ? What i said i only send a reply on my first mail with extra info on 12th, that was not a reply on a Fanatec mail
Sorry read it wrong haha, my last comment is wrong, cant delete it. My english is not my strongest part haha ... so what it is, i did not get mails on 9th and 14th.
Can someone send them again ?
I will send you a PM.
I Bought a new wheel 12 august since the beginning I cant not use it I open a ticket the 13 of august more than 1 month nobody respond So be patient and Have fun because I spent more than 3000$ And I cant race.
I spent 7000 and cant race haha, but my DD1 is now to Fanatec, they did respond