BMW GT2 Paddle Shifters and LEDs stop working mid race.
Chris Noble
Member
Hi,
Has anyone else had an issue with the BMW GT2 rim on a CSW V2.5 where the paddle shifters and LEDs stop working all of a sudden and the wheel stays vibrating? The FFB is still there and it still turns fine, just got nothing else untill I open up the properties page then everything goes back to normal..
Comments
Yes, a torque warning appears on the DD1 and the FFB switches off, the gear shifters, display and LED's all stop working. I think its possibly a firmware conflict with the new releases.
My FFB is not effected it’s only the buttons, LEDs and shifters.
Yes I have.
I Had the same issue you are describing on a brand new BMW M2 GT3 Wheel base and CSW. it "bugged out" mid race and started Vibrating like a dildo.. I had to exit ACC and turn it off, then I checked if a pin was caught in the base ( as I've heard that can be an issue ) but it wasn't.. I t was fine then for a day but today I was playing ACC again and it just wouldn't shift, then I lost the LCD.. then it just kind of fixed itself.. which is weird and leads me to believe its either a "dodgy" connection somewhere between the wheel and the base, or a firmware issue. IM using the 674-22 driver package.
anyway if it happens again ill shoot an email to support but basically this is a brand new wheel and base so this kind of thing just shouldn't happen at all imo.
Mine is also only 2 weeks old.. I’ve uninstalled fanalab and it hasn’t happened since. Fingers crossed I guess 🤷🏼♂️
hmm interesting, I might try that too.. I was hoping it was a driver issue but looks like its reasonably common because its in their troubleshooting FAQ.
I sent support an email, will follow up here
It’s just happened again, deleting fanalab did not fix this 😔
Seems like it might be a loose connection inside the wheel itself.
I’ve heard it could also be a faulty quick release system
ive just noticed the shifter is also bent.
yeah that's no good,
Maybe a replacement is in order.. I mean it's not a cheap toy.
I had mine fail again today one time in a 40 min session, it seems it does it once for me then seems fine. I tried using the locking nut to hold it in place more securely to the base but it still did the thing.. IDK apart from checking the connections inside i don't really know what to do aside from get an exchange - its been less than a week and i've used it 2 times so i think that should be reasonable for me at least.. They did not respond to my support ticket yet though.
Yeah I really hope they do just replace it. Luckily I can borrow my friends F1 rim to use for the mean time.. Hey what do you mean by ticket? I have been on the website and sent a message to the support team by entering the serial number and all that.
yeah that is a support ticket
Ok I may have found my issue, not sure if this will be the same for you, but worth a look.. I will note that this is also in the Fanatec Troubleshooting tips for this particular issue -
Inside the Quick release mechanism, where the pins are, there are hex nuts surrounding the connector and one Hex screw in the middle of the pins - locking them down ..
Well yesterday when i checked the hex nuts they were all fine, so i moved past it without checking the middle screw one ( because it was much smaller and requires my tool kit to come out lol )
So today when i was checking it again I decided to see if it was tight - and it was NOT very tight.. So i tightened it up to a reasonable tightness ( not too much but no slack ).
I just came out of a 40 minute session with not one error on the wheel, the FFB even feels a but more distinct too.
Ill keep testing it tonight and post back here if it Bugs out on me again. if it works all night ill also post back lol.
another 30 min session no problem.
That’s promising, I did check my bolts including the smaller centre bolt and they all felt tight.. The day I uninstalled fanalab I did a couple of half hour sessions without any issue. Then the very next day It failed again after about 5 minutes of driving.
ok well it may not be the same issue as me..
I also checked the inside wire that hooks up to the PCB from the pins ( its glued in ) and just pressed on it to make sure the connection was good..
I did play again after that last session and it did not bug out on me so fingers crossed..
If i post back here it will be to let you know it bugged out on me again and this fix did not work..
regards,
grant.
I’ve heard back from the support team and they’ve asked me to send a video of it happening.
I took me over an hour but I got the video
yeah I got contacted too, though i told them my issue may be resolved im still testing it but so far so good. though i havent done a really long session yet ill try that today.
Unfortunately my bug happened again today within 10 minutes of playing - im going to request replacement.
Fanatec have asked me to send them the steering wheel and the wheel base for repair. Apparently the issue might be the main cable connecting the two.
I did tell them that I’ve been using another steering wheel I borrowed off a friend without any issue.
This is most inconvenient, any time spent without a wheelbase is just money down the drain when racing on a subscription based platform.
rip
I was not having this issue on another wheel so I knew the issue was with the BMW GT2 wheel itself, anyway I have found the issue and resolved it, it was a bad grounding issue, I just tightened all the hex bolts inside the quick release hub, this pulls everything together nice and tight and makes good contact with the hub to wheelbase
@David Monk
That is not the issue. Read the whole thread mate, Grant Fogarty has already tried this.
I had the exact same issue as you described in your initial post, i noticed that if I applied pressure to the left hand side of the wheel the display would dim, I striped the wheel down and there was no issue with any of the wiring etc, tightening all the bolts fixed mine. My F1 wheel has no such issue so I assume its a bad ground as its the hub itself that makes the ground connection not one of the pins.
anyway, I hope you get it sorted, its frustrating to say the least.
So yeah I did notice that tightening the inner hex screw helped a bit, but perhaps it was not my complete issue or maybe i didnt tighten the screw enough but it did have an impact. I also noticed my wheel base hex screw was a bit loose. I was not able to test that enough before I put the wheel in for RMA.
Either way i have returned my BMW wheel. Considering it happened right away when i bought it i thought this was reasonable.
Fanatec offered me a replacement or refund so i chose to get the refund and buy the Formula V2 wheel - which should be here in a few days..
All in all it was dissapointing on a brand new wheel, but also the support was pretty good.
I’ve had to send my wheel base and rim away for repair, no mention of refund or replacement for me :(
yeah i pretty much insisted on it.