Podium DD1 freezes during mid-race, is it a hardware problem?
Kim Rene Mossige
Member
I've had my DD1 since march without issues. Suddenly weird problems started happening.. My RSR 918 rim-buttons stops workign in the middle of the race, as if it lost connection.. After 30 seconds, it regains attachment again.. Other times even the force feedback was lost, and it was regained again after 20-30 seconds.. As if the base is "bugging out" in the middle of my races... Sometimes this issue appears when I boot the base also, and I have to turn it off and on again for the rim to work.
This started happening frequently after I installed the 372 driver, but my suspicion is more than the driver. Because this base has been acting strange since the day I got it.. The freezes for example, it has happened from time to time before, but only when I was messing with fanalab and joy.cpl.. Now it is MUCH more frequent and in mid-race also.. Which leads me to believe it's more than a firmware problem. Also, my base is not like other people's bases.. When I boot up my base, it turns to 14:00 clock, and then back.. It does not go for a whole round like every other base does. Is this an indication of a base failure?
This has been tested: 372 drivers with the newest fanalab, 365, and 346 driver.. All of them with their following firmwares and motor firmwares. Pins are perfectly fine, and I have ALWAYS been using the screw to tighten it really good.. So there has never been any wiggle or physical damage at all.
Video of how it looks when I turn it on (turns to 14:00 and back): https://www.dropbox.com/s/t3cc0km4ehd3yjk/VID_20200905_223916.mp4?dl=0
Video of the freeze: https://www.dropbox.com/s/0gvzjrz7itacdur/VID_20200906_225015.mp4?dl=0
Comments
Does anyone else experience the same issues as I have done here?
My DD1 does exactly the same small rotation to 14:00 when I turn it on.
I also have the same 918 RSR rim.
No problems/malfunctions though.
Thanks for letting me know.. I have tried the instructions from Fanatec to open the DD1 and reconnect the cables. I will see if their troubleshooting tip helped.. Need to try it for a few days to conclude
Kim , I have exactly the same symptoms/ problems you described here. All of them. the problems seemed to have become more frequent over the past few weeks after my computer did an automatic PC updated. have you found a solution?
when you said "open the DD1 and reconnect the cables" what cables are you referring to? and what part of the DD1 did you open?
Thanks,
Eric.
Hey! After I opened it up and reconnected the cables, the issue has not come back. It's been stable for a few weeks now, and I hope it to stay that way. Check Sim Racing Garage DD2 review where he opens it up in the front. It's also referred to in the manual https://fanatec.com/media/pdf/01/7c/1b/P-WB-DD1-Manual-EN_web.pdf in page 15 and 16.. I just followed SRG step as it was easier, since he's thorough and careful.. Unplug the cables, straighten any quirks and reconnect again.. Stow the cables very carefully back in to the base when you reconnect the QR. Let me know if it worked, it'd help me to know too :)
Kim
Kim,
Thank you very much for sharing this as I have had the exact same issues with my DD1 (PS4) for the past several weeks. I can confirm that after opening up the front and disconnecting, then re-connecting the cables, as well as making sure the wires looked good that the issues have stopped. I've spent the past couple of nights running laps on F1 2020 without any freezes.
For those experiencing this as well, I definitely recommend checking out the Sim Racing Garage DD2 video as Kim mentioned as well as reading the Fanatec official instructions carefully before attempting. It's not very difficult to do once you get going.
Thanks again, Kim!