CSW v2.5 Power Problem
Hello,
I sent an email to Fanatec yesterday and still response, was curious if anyone here can help me or get me in contact faster. I just got my new CSW V2.5 on Monday. I put only 3 races on it and I was in the middle of a practice and the base shut off and it won’t turn back on. It’s been less than a week of owning it. I tried unplugging everything and reconnecting and nothing. It will not turn back on. Tried with universal hub on and off. I had no overheating issues. Just shut off and I cannot get it back on. Tried troubleshooting as well by holding start button and nothing. I tried different outlets. Blue light is ON on the power pack so I am curious if it is internal or something. Should I file for a replacement? If anyone can help it'd be greatly appreciated.
Comments
Nobody can get you in contact with support faster. You have to wait the usual 5-7 days Response time as everyone else.
Im only asking because I dont want a late answer from fanatec and then tell me I cant do the return. Or does my ticket kinda mark it as a time stamp for them. Just stressing.
Did you received at least an automated reply?
Anyhow. When you say it is not turning on you mean no light, sounds, blinking red etc etc? Just totally dead?
Yes I did receive automated reply. Absolutely nothing turns on completely dead. Power pack has light on but nothing to the base.