Assistance with Order
Hi there,
I placed an order yesterday for a Podium DD2 setup with pedals, wheel and the whole setup. I asked a question re: Compatibility with my system and was told by one of the service team at Fanatec that I should have gone for the Podium F1.
Given that the order as just been placed and that some of the items in the original order are not available at the moment, is there some way that I can change the contents of my order to take into account the advice of your customer service team? My hope is that the small difference in price can be refunded - rather than refunding the whole order price. The order number is: 1321777. I have added the suggested Items into my cart, but not paid yet in the hope that this can be sorted out at the Fanatec end. Thank you in advance.
Comments
I presume you are playing on Playstation? Fanatec are not great at changing orders so if I was you I would simply cancel your initial order and then reorder. It might seem a hassle but it will be quicker than trying to get Fanatec to fix your mistake.
It's on their FAQs. No, orders cannot be modified. You need to cancel your current order and order again.
Thanks for the assistance everyone. Order Cancelled and new one issued.