Partial Refund Known Fanatec issue
Im reading more and more about a Fanatec refund issue that is happening to me.
I made 2 orders which i both canceled within minutes of making them (i forgot to add pedals).
1st order was taken at -$618.85 USD which became -$813.89 CAD
2nd order was taken at -$158.90 USD which became -$208.98 CAD(pedals)
ordering pedals separately i had to pay another 50$ shipping so i decided to cancel and re-order everything together.
i got my refund back today......partially.
1st order of +$618.85 USD was returned which became +$755.81 CAD (short $58.04 CAD)
2nd order of +158.90 USD was returned which became + 194.06 CAD (short $14.92 CAD)
so i SOMEHOW lost $72.96.
ive sent an email today, obvi im not getting a response back for a few days but maybe someone can fill me in on wth is going on?
ive updated a screen shot to prove it. i should receive EXACTLY the amount that was taken out. exchange rate doesn't factor in. both times the exchange rate taken was MORE than what the rate was in reality. $618.85 USD translates to $783.02 CAD. yet MORE was taken and LESS was given to me.
im not saying this is a scam on me or fanatec being fradualent. im just generally confused and concerned. so far fanatec support has been good but am still waiting for this to clear up.
hopefully https://forum.fanatec.com/profile/Dominic%20Brennan will see this and help me