delayed shipping despite ordering when "Available"
hey guys, first time on the forum but been using Fanatec for years. love the product but sometimes I hate the support... I placed four different orders through Fanatec as I pulled the trigger at different times over the month or two for the parts I wanted. first I ordered a CSL DD 8nm on NOV 30th (the website had this and only this unit available to ship right away) on December 2nd I ordered my shifter (this already arrived) on December 14th I ordered my inverted pedals (these get here today) and my wheel with podium hub was ordered on the 15th (this was labeled on the website as pre order for JAN 3rd) now with all the purchases out of the way, I am asking as to why my CSL DD 8nm is delayed until FEB 28th...... they said it was a warehouse issue yet my separate orders are delivering fine.. I spent a lot of money and was purchasing the base under the impression it was available, as the site said. I feel like they labeled things available to make a sales quota and then told certain customers its due to Covid or whatever. I'm just seeing if anyone is also having this issue with the CSL DD. seems wrong to label something as in stock but then put me on a preorder list for 3 months later, I believe there is a term for this.... I reached out to the chat and the lady was very nice and trying to be understanding but she was responding with a script of responses, which made me feel like I was talking to a brick wall. I love Fanatec and their product, and have spent thousands with them but why does it seem like they take your money at times and tell you to wait.... and we are supposed to just say ok? I mean its one thing when you know you have to wait because that's what it states on the website (like my podium hub) but this was clearly "available" prior to purchase on NOV 30. I'm without a rig and its so disappointing. if anyone has info or insight or a similar situation please share and hopefully someone from Fanatec will chime in