Quick Release V1 buying clubsport wheel
Frankie Moran
Member
Hello
All I am abit confused by the QR v1 appearing in my basket.
So I setup up my basket and added ClubSport Steering Wheel BMW GT2 V2 along with base pedals etc. I didnt check out "still haven't" the next day I noticed that the QR v1 had also been added to my basket but I didn't add this?
So after checking the ClubSport Steering Wheel BMW GT2 V2 description it says that it will come with the QR v1 but this will be in a separate box.
But I since removed the QR v1 from my basket and now it wont appeared back until I manually add it and now I get charged :D
Hope I make sense
Comments
I also tried to remove the ClubSport Steering Wheel BMW GT2 V2 from my basket and re-add it back again and the same thing no QR v1 is added.
Remove the wheel from the basket and add it again.
Its normal that a FREE QR1 will be added to the basked when you add any CLubSport wheel. Its just how the webshop QR logic works since they made the change to seperate QRs last years in preparation for QR2.
Hello sorry I was abit fast with my post above I have tried removing the wheel.
I going to just try going through the configurator again.
Got it working now I had to re-do my basket from scratch I also get some bundle offers that I wasn't getting before.
The automatic adding of the QR to your basket is already bugged since the beginning when they start to ship them separately. Looks like they still haven’t fixed the issue. I had even the issue, the QR1 was added but not for free. It was not me that manually added the QR1.
I contacted support via chat back then to fix the issue.
Then even it was not 100% fixed. On one page it showed a price but starting the order process it was free again.
Hi Frankie,
Please can you explain how you removed the QR1 Wheel-Side from your basket? This should not be possible (when it is added automatically as part of a steering wheel order).
Hi Psql,
Please can you explain exactly what you think is not fixed and the steps required to reproduce the problem?
Thank you!
[Fanatec Community Manager]
Hi Dominic
I managed to just click the X next to the QR v1 in my basket has it showed the price next to it. I then continued to add the wheel again manually and noticed it would not add the QR v1.
I didn't want to checkout with my order incase it should be listed so I just removed everything from my basket and started the configurator again and this time it was fine the QR v1 added without an issue and even shows the price zero next to it.
Can’t reproduce it, but now have the issue it’s not possible to buy an extra QR1. It never adds it to the basket.
Hi Frankie,
Are you able to reproduce this? If so, would you be able to record your screen and make a short clip?
Hi Psql,
Yes there seems to be a bug that prevents a QR1 Wheel-Side from entering the basket if the basket already contains a wheel that ships with the QR1 Wheel-Side in a separate package. But if you have an empty basket you can add the QR1 Wheel-Side first, then add a wheel, and then it works. I've reported this to our website team.
[Fanatec Community Manager]
Hi Dominic
I have a video uploading now to Youtube.
Regards
Video here
Sorry for it being a little dark recording software doesn't capture HDR very well.
I used the configurator like I did the first time and added the same parts like I did has you can see at the end of the shopping list the QR v1 is added but with a price and I can remove it.
I then remove everything and add the wheel alone but now the QR v1 is Free
Edit
Something else I just realised going back over the footage even though I added the complete v2 Wheel package it only added the hub the rim is missing.
But when I go back and do not use the configurator and then add the wheel the complete package is done.
Configurator again but this time I add the wheel I have bought and has you can see the price is against the QR v1. I can then remove it etc
Now if I remove the wheel and QR v1 from above keeping everything else in my basket and then go to the wheel section and manually add the wheel. I get the wheel but no QR v1 is added!
For the QR v1 to be added I now must either manually add it and get a price next to it or remove everything from my basket and manually add it again.
Hi Frankie,
I appreciate your efforts in describing how to reproduce this. It seems to be a unique bug with the configurator (not possible to reproduce when adding these products outside of the configurator). It has been reported to the website team.
Many thanks!
[Fanatec Community Manager]