Another victim of DD Pro Bad Quality
I am Kai Fung
Recently, I decided to upgrade my brake pedal to load cell. When I was doing all the setup for the rig and installation. I tried to pull my pedal cable out. The pedal "switch" (not sure what it's called) just came the shit out. It really screwed my mood, with all the hypes... I never touched or removed any cables after my initial setup.
After I searched online, I am not the only one happened, and I am sure I am not the last one. Some reports says fanatec will take this product back and return a new one/fixed one. However, after I raised a ticket through their website "My products" ----> "Supports" -----> bla bla bla as below
It has been 2-3 working days since I have raised the ticket. Does anyone knows
- How long does it usually takes for Fanatec to reply?
- Where are their customer service located? German? (Just wanna know so that I know what time should I expect them to reply)
- Does anyone has the same issue or needed to return to them? If so, what will they ask you to do?
Thank you very much.
P.S. English is not my first language, sorry for any bad grammar.