Finally got my delivery - DOA
Hi everyone,
it is very frustrating now... yesterday i got my delivery and it was complete.
Set everything up, but in 10 minutes of use-time the Wheel Base heated itself up, then smelled burned and shut off.
Now i have a device, that is DOA and the support won't answer, neither via mail nor via phone.
Get your money back, while you can, this is bullshit and they don't care about you.
Comments
Something to look forward to then.. 😦
Same thing happened to me. It's been a month and no response from Fanatec. I am working with my bank.
Dispute charges with your bank and or financial institution and hopefully after enough disputes this company will no longer have any banking partners who will process payments for them and their e-commerce will have to shut down.
well, I know what causes it, but unfortunately this information does not help the users themselves
really? I searched everywhere, what causes it... so it isn't repairable?
it is repairable, but it's not a customer job todo this who buy that, anyway what part is heated up? back side?
sad part about that, it may happen if one small component is missing at board, and that makes so big trouble both the company and buyer self
yeah, the backside is heating up, explicit the cermaic resistor.
How should a compoment be missing when it is a new product? This would be a very very bad QA
that is good question actually , either they hope that this IC701 does his job for shut down the mofset transistor correctly like it should todo by manual or it's a assembly factory fault in china that there is a missing R723 what in general should force shut down the mofset self thro ground
as this mofset what is connected this ceramic resistor not really shuts down , it damages this ceramic resistor and burn out this mofset self as-well
Yeah so all in all... i already thougth to get this through i get it to an electronics repair and just enjoy my time... but after reading this, i think revoking this buy would be better, never know what comes next
it is fixable tho, by adding there a missing resistor, new mofset and also new ceramic resistor, after that it works like there nothing wrong with this device at all
if nothing got damanged now from the heat of the board... it was very hot and some connections are already light blue. So i think this thing is done for
it depends really what part is blue, if you talk about mosfet transistor then yeah that self is dead
i to want tell, you can't really buy that specific mosfet transistor what they use from shop, that is hardest part for this