Responds time ticket - Europe
Hi Everyone,
has anyone have a global idea how fast you can receive feedback on a ticket you've created?
I've received my "CSL Elite F1® Set - officially licensed for PS4™" bundle on Tuesday the 13th of October, but when I wanted to setup everything I found out the pedals weren't working.
I've done all the testing I could find on the forums but not in anyway I was able to get any life from the pedals. (PC and PS4)
I've created a ticket in the evening on the 13th stating what I've tried and what to do next.
Sadly, after 24 hours I haven't received any feedback. Maybe I'm inpatient at the moment, but I really was looking forward to upgrade my set with Fanatec for the first time only to find out I spend 700EUR on broken equipment.
So long story short... Does anyone have an idea on the current responds time in Europe? I'm looking at 24/48h, days, weeks?
Kind regards,
Jordy
Comments
They are still very busy I believe and it can take 7 days to get an answer.
Hi Jordy,
Average response time is currently 1-2 working days, so you should get a message very soon.
[Fanatec Community Manager]
Hi Dominic,
Thank you for your quick responds, I've indeed received a first contact requesting to send some photos from the cables.
Now awaiting further instructions.
Kind regards,
Jordy