Empty mail after submitting ticket for support

Can Anton ÖzdoganCan Anton Özdogan Member
edited October 2020 in Forum / Site Feedback

Hey,

I have submitted a support ticket past sunday and all I received is empty mail from "No reply" mail address, that is all. I would like to enquire whether people have received answers to their support needs after such event? When I submitted the ticket, I got confirmation on the web site that ticket is submitted.

Comments

  • Dominic BrennanDominic Brennan Member, Administrator

    Hi Can,

    Your support ticket is definitely on the system, and you should have received an automated message to acknowledge that (not just a blank one).

    Have you checked your spam folder? Also, some email services also split the inbox into different tabs - if that's the case for you, please check all tabs as well.

    [Fanatec Community Manager]

  • Can Anton ÖzdoganCan Anton Özdogan Member
    https://forum.fanatec.com/discussion/comment/54810#Comment_54810

    Hey Dominic,

    there was another thread where you had given same instruction and following that I checked my spam and additional folders, couldn't find a acknowledgement by Fanatec. But it's good to know that my ticket is in the system.

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