Support is Unresponsive

Eric FeickEric Feick Member
in General Discussion / News and Announcements

I submitted a detailed ticket on 10/22 and have yet to receive a response. As someone who works in desktop support myself I find this to be ridiculous. I have been checking my Junk folder and Inbox every day.

I would very much like to get my warranty replacement or an upgrade to the 2.5 wheelbase ASAP... I trusted this brand to provide me quality for my endurance racing and league racing initiatives and now am feeling very let down.

Support Request Received 55668

CRM: 000007191028

Comments

  • Dominic BrennanDominic Brennan Member, Administrator

    Hi Eric,

    I've checked your account and the ticket is indeed there, so unfortunately the sheer number of enquiries over the past few days is the reason why you have not received a response yet.

    The team will get to your request as soon as possible.

    I apologise for the inconvenience.


    [Fanatec Community Manager]

Sign In or Register to comment.