[Resolved] Faulty return shipping costs.

Neil BatemanNeil Bateman Member
edited October 2020 in General Discussion / News and Announcements

I am a bit confused, my formula v2 wheel arrived defective last Wednesday, I decided to return it the next day, in the information in the email it says I have to pay for the shipping, according to terms and conditions.

However, in the returns policy if I am returning the wheel by reason of a defect and is within the warranty period endor AG bears the cost.

Can someone enlighten me as to why I have to pay shipping for the return of a defective product I have not even been able to use.

Comments

  • Alexandros AnnivasAlexandros Annivas Member

    Apparently from what I have red in some RMA cases, you pay the shipping and when they get back the product and examine it that it is indeed a faulty product then they will refund you the costs.


    Better seek further clarifications with the sales guys

  • Neil BatemanNeil Bateman Member

    Seems to be a little confusion as to why I was returning the wheel, hopefully it will be resolved now.

  • Dominic BrennanDominic Brennan Member, Administrator

    Yes this is definitely not correct, it was a misunderstanding. I can see that the team has been in touch already so I will mark this thread as resolved.


    [Fanatec Community Manager]

  • Neil BatemanNeil Bateman Member
    edited October 2020

    I,m a bit of a plonker, sorry for mix up.

Sign In or Register to comment.