Brand new CSL elite rough and noisy

Duncan CatlettDuncan Catlett Member
in General Discussion / News and Announcements

Hi,

Im pretty disappointed in my new wheel. It’s the CSL elite ps4 bundle with LC. I got everything set up and firmware updated yesterday. From the moment I turned it on, I knew something was not right. The wheel makes a loud clacking noise when turning left or right. This is when it’s off or on and doesn’t matter what game. It’s just always clicking. Check out this video of me starting it up.

https://m.youtube.com/watch?v=WyFVA33q_54

Comments

  • Gagaryn .Gagaryn . Member

    Contact support - shouldn't sound like that. I suspect you'll need a replacement wheel.

  • Kevin HutchisonKevin Hutchison Member

    I just got the CSL elite last week and there was no noise remotely close to that. Its been nothing but amazing so absolutely contact support. Hopefully they do something extra for you!

  • Michaell LangMichaell Lang Member
    edited December 2020

    I received my csl ps4 bundle this week and it didn't make any sounds like yours.

    Pretty disappointed at Fanatec's lack of quality assurance in their products. I don't remember I ever opened a brand new consumer electronics and it didn't work (tv, phones, computers, laptops etc...)

  • Sean McKennaSean McKenna Member

    My brand new csl elite wheel also makes clicking noises fresh out of the box but to a much milder degree than yours in the video. I've emailed support but its been almost a week and I still haven't heard back....

  • sgreer78sgreer78 Member
    edited February 2021

    Here's my new CSL PS4 wheel.

    https://flic.kr/p/2kDu1v3

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