problem podium ps4 ps5

hello i just contacted the fanatec support for a big problem!! i can't play on it anymore! okey 402 update and even with other updates it doesn't work!! i lose calibration all the time, the steering wheel is never straight, i lose the sensations, the physics ect!! impossible to play!!!(i have an elite csl that i keep all nikel working) i contact the support and i hope to be able to send it back (under warranty).