CSL Elite 2 pedal, dead zone on throttle and brake

Good morning, on 21 May I opened a ticket (25403 CRM:000007146233) on Fanatec site, but to date I have not yet received any answer, probably the fastest method to get feedback could be this forum, below the text of the ticket, thanks.

Hi, there is a not indifferent dead zone at the beginning of the stroke of the two pedals, pressing the pedal the signal arrives to the configuration mask only after having traveled more than a few millimeters, I don't want to exaggerate in the measurements but it is not a trivial matter.

Excuse me for my english, I'll give you this text from google tranlsate.

I thank you in advance for any response.

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