2 months less warranty ?

Cedric SantoroCedric Santoro Member
in General Discussion / News and Announcements

hello !

I ordered a GT DD pro bundle on January 11 2022 and received it on March 14 2022.

I am surprised to see in my profile that the hardware warranty started on January 11 2022 and lasts until January 11 2024.

The shipment was made on March 10 or 11 2022.

So I lose 2 months warranty.

It's normal ?

Comments

  • Gerhard ReismannGerhard Reismann Member

    you need to write them and they will change it.

  • David ChiengDavid Chieng Member

    yup. Just message support. There is a button on the right, on the page where you see your expiration dates of all your products.

  • Ola Haldor Solvik VollOla Haldor Solvik Voll Member

    The past few days they are impossible to get in touch with through chat. I'd send an email.

  • David ChiengDavid Chieng Member
    edited March 2022

    No need for email. No need to chat. Message support like I said. Click on support button next to, on same page with warranty dates. Click on the products you are referring to. Type in message.

    Don't tell me you need snap shots of screens with arrows and instructions and what to click etcetc.

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