Formula v2 BROKEN
hi,
My Formula V2 is broken on the top and he 's cover by warranty.
i made a warranty claim last week, with a video for the ticket.
i have no response....
Usually, How many time to have a response?
It's really annoying, with lots of side play, precision isn't good...
i respect the process.
This is the first time I have called the Service, I hope not to be disapointed, because that's really a good Steering wheel.
No one else have this problem ?
Comments
Depending on the geographic area you are in and the period, the first response can take a day, a week, two or more.
i live in France.😉
It's been 15 days and still no response.
It's a bit long tough...
i tough the after sales service more reactive.
Really disapointed so far.
These days you should get a reply in 1 day or so when from Europe. You should also receive some confirmation mails that they received your message. So maybe try to make a new ticket via your profile.
Had a claim (I'm from NL) last week and they always responded within about 1 day. Not that they were helpful and it took many mails to get something arranged.
i wanted to buy a new steering wheel, here i ask myself the question FANATEC OR NOT....
i have the same part broken on another place , i try to buy the cover part on support and they dont sell to me