I have exactly the same with my CSL Elite pedals, they were in stock this weekend, now not anymore. Order status haven't changed. My first e-mail took them 10 days to respond. It also looks like their website and system have lots of errors. All in all not that impressed with the customer service.
Comments
Update
I just recieved an e-mail and they said that my order wasn't shipped due to an error in their system.
My order will be shipped tomorrow, with express delivery.
So, don't lose hope.
Hyyyped :D
I have exactly the same with my CSL Elite pedals, they were in stock this weekend, now not anymore. Order status haven't changed. My first e-mail took them 10 days to respond. It also looks like their website and system have lots of errors. All in all not that impressed with the customer service.
Update: I received a quick e-mail back with the message that my order will be shipped tomorrow :)
I just posted about a similar issue with an order for a handbrake.
I placed the order and the payment on 06/25 also didn't receive anything on the date I did everything was all the products available