Ihre Bestellung ist momentan von einem Bearbeitungsbacklog betroffen; wir möchten die Gründe dafür erläutern. Um unseren Kunden einen besseren Service und mehr Möglichkeiten zu bieten, sind wir in Europa ein neues Lager umgezogen. Trotz bester Bemühungen und umfangreicher Vorbereitungen unsererseits, ist nicht alles so glatt gelaufen, wie wir es uns vorgestellt haben. Ein Beispiel dafür ist, die frühzeitige Aktualisierung des Versandstatus; aus diesem Grund haben Sie noch keine Tracking-Nummer.
Wir machen allerdings gute Fortschritte. Wir haben zusätzliches Personal eingestellt, um die Arbeitslast zu bewältigen und unser oberstes Ziel ist es, Ihre Bestellung so schnell wie möglich zu versenden. Sobald die Bestellung unser Lager verlassen hat, wird die Tracking-Nummer Ihrem Fanatec-Konto hinzugefügt und Sie können den Lieferfortschritt direkt über UPS verfolgen.
Vielen Dank!
Best regards / Freundliche Grüße
Akim
So Same Status Same answer here on my Side...nothing new
Today I received my goods (1 day before the estimated delivery date shown on UPS).
My trackings have never been added to my order on Fanatec's page. All in all it has been a 8 working days wait, which is not that bad. It was surely better if the process was more transparent, but I guess these days it is what it is.
Good to Hear ! Im waiting more then 9days now and basicly done waiting...
Gonna contact Visa For getting my Money Back Hope thats No Big Thing since i basicly never Had to do so! Dont wanna lose more time in that Brand...did my Research before but thats really sooo Bad! cld have never guessd thats possible nowadays! Playing Paintball in Germany so Not afraid of waiting For parts or anything but even Orders from canada are quicker Here...and If there are Problems those get communicated straight away in a decent Manner !
Got an e-mail(and seems Like Not Generic) Saying they will send IT today or tomorrow! And wanna give compensation in a fair way For every customer...
Wasnt looking For compensations jus Wanted my products which i Orderd and supposed to be send Last tuesday...of course Not Saying No but since i got No actual nothing its still Same Status!
Nevertheless at least Something jus was about to contact Visa....
Lets See whats Happens...still Not convinced after all that...if i dont have a link by tomorrow midday will still cancel With Visa...i wont be there For the next Week so Not takin a risk Here...and btw No Trust in ups anymore cause of various Things Happend in the past...
Plus by now Made another purchase...of course Not Here...its supposed to be Here lastest Saturday so will See...really Wanted to Go With fanatec in First place but after this struggle i will Take what i get Deliverd 🤣
Comments
Jus got an reply from customer Service
danke für Ihre Nachricht!
Ihre Bestellung ist momentan von einem Bearbeitungsbacklog betroffen; wir möchten die Gründe dafür erläutern. Um unseren Kunden einen besseren Service und mehr Möglichkeiten zu bieten, sind wir in Europa ein neues Lager umgezogen. Trotz bester Bemühungen und umfangreicher Vorbereitungen unsererseits, ist nicht alles so glatt gelaufen, wie wir es uns vorgestellt haben. Ein Beispiel dafür ist, die frühzeitige Aktualisierung des Versandstatus; aus diesem Grund haben Sie noch keine Tracking-Nummer.
Wir machen allerdings gute Fortschritte. Wir haben zusätzliches Personal eingestellt, um die Arbeitslast zu bewältigen und unser oberstes Ziel ist es, Ihre Bestellung so schnell wie möglich zu versenden. Sobald die Bestellung unser Lager verlassen hat, wird die Tracking-Nummer Ihrem Fanatec-Konto hinzugefügt und Sie können den Lieferfortschritt direkt über UPS verfolgen.
Vielen Dank!
Best regards / Freundliche Grüße
Akim
So Same Status Same answer here on my Side...nothing new
Finally after 2 weeks my packages are send and coming tomorrow i am so so happy
https://forum.fanatec.com/discussion/28156/package-tracking-solved-%F0%9F%9F%A2#latest Solution
Just an update on my order.
Today I received my goods (1 day before the estimated delivery date shown on UPS).
My trackings have never been added to my order on Fanatec's page. All in all it has been a 8 working days wait, which is not that bad. It was surely better if the process was more transparent, but I guess these days it is what it is.
See you on track!
Good to Hear ! Im waiting more then 9days now and basicly done waiting...
Gonna contact Visa For getting my Money Back Hope thats No Big Thing since i basicly never Had to do so! Dont wanna lose more time in that Brand...did my Research before but thats really sooo Bad! cld have never guessd thats possible nowadays! Playing Paintball in Germany so Not afraid of waiting For parts or anything but even Orders from canada are quicker Here...and If there are Problems those get communicated straight away in a decent Manner !
Good Luck For everybody Else
I got news !!!
Got an e-mail(and seems Like Not Generic) Saying they will send IT today or tomorrow! And wanna give compensation in a fair way For every customer...
Wasnt looking For compensations jus Wanted my products which i Orderd and supposed to be send Last tuesday...of course Not Saying No but since i got No actual nothing its still Same Status!
Nevertheless at least Something jus was about to contact Visa....
Lets See whats Happens...still Not convinced after all that...if i dont have a link by tomorrow midday will still cancel With Visa...i wont be there For the next Week so Not takin a risk Here...and btw No Trust in ups anymore cause of various Things Happend in the past...
Plus by now Made another purchase...of course Not Here...its supposed to be Here lastest Saturday so will See...really Wanted to Go With fanatec in First place but after this struggle i will Take what i get Deliverd 🤣
Like i thought again nothing...No Email No Tracking Info No nothing 👍
So guess customer wasnt so honest by Saying IT will BE send Out by today...naja Didnt really expect it anyways to be honest...