there is no tracking number

Hello, I'm like many people. On September 11, I placed my order and I have no news about it. It only says that it has been completely shipped. Fanatec only sends automatic messages. I even saw here on the forum of people who have been waiting since August 22 and it's like wow, as far as I know it's a shipping problem on the part of Fanatec, they mark the shipment as completely sent but they don't send it and they do that for that you cannot cancel the order. It is a shame

PTD: Sorry for my English since I'm from Spain and I use Google Translate