Update from me ordered a month ago today no tracking number still. Just gone thought eBay for a refund. People that have been waiting half the time I have getting their orders shipped am completely done with this company. Want no products from them what so ever
Dont blame u. Even once its shipped chances are Fanatec wont have provided any shipping docs and it will be stuck in germanys ups depo until it gets returned back to fanatec anyway. All this after a months wait. What a colossal show of incompetence this has been.
Just hope PayPal do the right thing and give me my money back can I can order a moza delivered next day with free shipping I think it will work out about the same as the Fanatec and half the stress
Just returned from a weekend away to find my 5th September order is now (according to UPS) in the UK with import fees due. Paid after some difficulties with the UPS site, and I now have a delivery date. I've had no email notifications from either UPS or Fanatec - the only way I found out was by checking the order tracking at UPS. Will post a final update if/when I have the order in my hands.
QR1 Lite Wheel-Side (Simplified Quick Release Adapter)
CSL Pedals
Its been 16 days and no tracking number, reading this forum seems like ill be waiting another 16 if I'm lucky! I'm a very patient person and understand things don't always go to plan, but the lack of communication both publicly and to my emails is terrible. I've received my NextLevel Racing GT Lite Pro 2 weeks ago and already have a load cell from a friend.... So eager to get it all set up and start racing😪
A whole bunch of UK bound orders (included orders as old as 5 weeks and less) just got returned back to Fanatec by UPS this morning due to missing shipping docs.
J'ai commandé le 29 août et le matériel a enfin été envoyé la semaine passée. Malheureusement, ils n'ont pas mis de document de dédouanement.... et le matériel est retourné chez Fanatec hier matin.
J'attends maintenant qu'ils renvoient le tout avec tous les documents.
Much appreciated for all the feedback/update. This is getting very worrying for myself & many there's out there...
Customer's are first... Fanatec, sort out all your documents for all deliveries to the customers, before you moving to a different location.
Inform your customers with honesty and dignity, we are your valid customer's and you should value you that. If there's a fault, let your customer's know first, that there's going to be a delay, or even some form of refund in such cases has this.
This is one big mess up...
I'm still waiting for one T/No. since the 24th Sep. The first T/N. they sent was one day too late, they had returned, through incorrect documents told by UPS. What to do next?
I ordered on the 15th September and I got the same info from UPS. However they where returned on the 27th September according to my tracking info and no update after that.
Trying to get an Fanatec to answer the phone or email is impossible. Cant even cancel the order now as its not an option.
They should change there name to frustrating from Fanatec lol
I have not received any email or USP tracking number, however by searching by package number I see that 7 packages are on the way (distribution scheduled for tomorrow, October 5).
It remains to be hoped that there will be no problem with customs clearance.
Can I ask where you are ordering to? I'm in the UK and placed my order on the 16th so the day after you, yet I've had no info from UPS or Fanatec regarding tracking, returns to warehouse, delays.... nothing
If they are working through the orders logically I should be a day behind you..... At this point I think that's just wishful thinking
Ensuite : Suivi puis suivre un coli et ensuite suivre par numéro de référence (j'ai mis le numéro de ma commande Fanatec) et ensuite cela m'a affiché les colis en transits
02.10. 7/8 packages arrived. ! Still no tracking number ;) . Today the last one arrived. Everything is now testet for 2 hrs, seems pretty good so far...
Comments
Update from me ordered a month ago today no tracking number still. Just gone thought eBay for a refund. People that have been waiting half the time I have getting their orders shipped am completely done with this company. Want no products from them what so ever
Dont blame u. Even once its shipped chances are Fanatec wont have provided any shipping docs and it will be stuck in germanys ups depo until it gets returned back to fanatec anyway. All this after a months wait. What a colossal show of incompetence this has been.
Agreed! After one month wait, this is the information I got as the order is finally sent out !!!!
My shipment is for Switzerland
This is unbelievable and totally unacceptable ! Don't even know what to say
Just hope PayPal do the right thing and give me my money back can I can order a moza delivered next day with free shipping I think it will work out about the same as the Fanatec and half the stress
Still no tracking number. With some research, i found this
It says : on the way - delivery 02.10.2023 ( tomorrow) but 8 pieces?
Thats my order, do they send every article on its own?
Yes
Just returned from a weekend away to find my 5th September order is now (according to UPS) in the UK with import fees due. Paid after some difficulties with the UPS site, and I now have a delivery date. I've had no email notifications from either UPS or Fanatec - the only way I found out was by checking the order tracking at UPS. Will post a final update if/when I have the order in my hands.
toujours pas de nouvelles depuis le 15 septembre.
Je reçois toujours le même message automatique. Je ne sais pas quoi faire. j’en ai marre d’attendre sans savoir ce qui se passe.
C’est frustrant d’avoir dépensé plus de 1000.- est de n’avoir aucun suivi.
J’aurais mieux fait de commander chez un cancurant de Fanatec!
Quel service médiocre de leur part!
Thought it worth adding my details here too, another disappointed UK customer.
16 Sep 2023 22:05:00 - ******* - UPS Standard - Completely shipped
CSL DD (8 Nm)
CSL Elite Steering Wheel McLaren GT3 V2
QR1 Lite Wheel-Side (Simplified Quick Release Adapter)
CSL Pedals
Its been 16 days and no tracking number, reading this forum seems like ill be waiting another 16 if I'm lucky! I'm a very patient person and understand things don't always go to plan, but the lack of communication both publicly and to my emails is terrible. I've received my NextLevel Racing GT Lite Pro 2 weeks ago and already have a load cell from a friend.... So eager to get it all set up and start racing😪
Does anyone have any update on fanatec deliveries?
Kind regards
A whole bunch of UK bound orders (included orders as old as 5 weeks and less) just got returned back to Fanatec by UPS this morning due to missing shipping docs.
Quelqu’un a-t-il des mises à jour sur les livraisons Fanatec pour la Suisse?
Cordialement
Hello Cédric,
J'ai commandé le 29 août et le matériel a enfin été envoyé la semaine passée. Malheureusement, ils n'ont pas mis de document de dédouanement.... et le matériel est retourné chez Fanatec hier matin.
J'attends maintenant qu'ils renvoient le tout avec tous les documents.
Pour ma part j'attends encore un numéro de suivi (donc une expédition) pour ma commande datée du 14 septembre...
J'espère (mais je doute) qu'ils ne feront pas la même erreur que pour J.Epars ci-dessus avec les documents.
Tenons nous au courant
Merci pour vos réponses.
est ce que vous vous avez les numéros de série des article commandé?
j’attends toujours le numéro de suivis pour ma commande du 15 septembre. Et je n'ai pas les numéros de série des articles.
Je trouve quand même inadmissible qu'il n'y ai pas de communications de la part de Fanatec
Much appreciated for all the feedback/update. This is getting very worrying for myself & many there's out there...
Customer's are first... Fanatec, sort out all your documents for all deliveries to the customers, before you moving to a different location.
Inform your customers with honesty and dignity, we are your valid customer's and you should value you that. If there's a fault, let your customer's know first, that there's going to be a delay, or even some form of refund in such cases has this.
This is one big mess up...
I'm still waiting for one T/No. since the 24th Sep. The first T/N. they sent was one day too late, they had returned, through incorrect documents told by UPS. What to do next?
Non les numéros de série des articles seront sur les articles en espérant que les articles arrivent un jour.
C'est tout à fait limite que en plus d'avoir de gros retards, leur communication est absolument nul.
Yes, that's the same information I'd received from UPS.
I ordered on the 15th September and I got the same info from UPS. However they where returned on the 27th September according to my tracking info and no update after that.
Trying to get an Fanatec to answer the phone or email is impossible. Cant even cancel the order now as its not an option.
They should change there name to frustrating from Fanatec lol
Retardtec better name
LOL
Frustratec
Updated my order from September 14 to Switzerland
I have not received any email or USP tracking number, however by searching by package number I see that 7 packages are on the way (distribution scheduled for tomorrow, October 5).
It remains to be hoped that there will be no problem with customs clearance.
I'll keep you posted and I hope... I hope...
Can I ask where you are ordering to? I'm in the UK and placed my order on the 16th so the day after you, yet I've had no info from UPS or Fanatec regarding tracking, returns to warehouse, delays.... nothing
If they are working through the orders logically I should be a day behind you..... At this point I think that's just wishful thinking
Comment avez-vous fait la recherche par colis? Car j’ai commandé le 15 septembre et depuis plus d’informations ni de fanatec ni d’UPS
Sur le site UPS-Suisse
Ensuite : Suivi puis suivre un coli et ensuite suivre par numéro de référence (j'ai mis le numéro de ma commande Fanatec) et ensuite cela m'a affiché les colis en transits
02.10. 7/8 packages arrived. ! Still no tracking number ;) . Today the last one arrived. Everything is now testet for 2 hrs, seems pretty good so far...
Waiting time exact 3 weeks ( Germany )
Very happy ! Enjoy !!
Merci, ca me marque ''en route livraison estimée le 11 octobre'' mais il n'y a pas le nombres de colis.
j'espère que c'est bien ma commande. Il me reste plus qu'à attendre.
Germany / 03/10/23 / BMW CSL DD Ready2Race Bundle, CSL DD Table clamp, additional clutch pedal / "Completely shipped", Invoice 04/10/23, no tracking number
Also, the Invoice email said the "Completely shipped" status might be wrong and the shipping will have a delay of up to 5 business days
And you're only at the beginning... I'm still waiting for my order from September 14...
(so don't get your hopes up too much although I hope it will be faster for you).