I can add my voice to the chorus of unhappy customers.
I ordered (no. 1736297) a bundle on September 1st. Most parts were received within 2-3 weeks which is reasonable. I am in BC Canada.
What follows next is not only frustrating but also unprofessional.
On the 12th of September I reached out to fanatec about my missing QR piece.
On September 26th, I get a response acknowledging the mistake as being caused by a website glitch.
I send several more emails asking for a tracking number. As to no avail.
Meanwhile, all of my equipment is just sitting in the basement collecting dust. (CSL DD 8nm, universal hub, case 320mm rim, F1 v2 eSports wheel, CSL elite v2)
On November 4th I bite the bullet and order a metal QR in the hopes that it's in stock and ready to be shipped out as part of another order.
On Nov 6th, after several more requests for status updates, I get an email from customer support re-acknwledging my missing part from the original order and asking if I still want my QR.
I say no, another QR wouldn't do me any good. I asked about the possibility of being reimbursed for the extra shipping cost that I've had to incur, having had to place another order.
It is November 12th and I still haven't received a response. Also, it's been 5 business days since my second order and it still hasn't left the warehouse.
2 1/2 months and $1,200USD plus hundreds of dollars of customs fees later, I am none the wiser.
If only I could turn back time. I could have spent the last couple of months having a blast on a superior Moza set.
Comments
I am reposting this.
I can add my voice to the chorus of unhappy customers.
I ordered (no. 1736297) a bundle on September 1st. Most parts were received within 2-3 weeks which is reasonable. I am in BC Canada.
What follows next is not only frustrating but also unprofessional.
On the 12th of September I reached out to fanatec about my missing QR piece.
On September 26th, I get a response acknowledging the mistake as being caused by a website glitch.
I send several more emails asking for a tracking number. As to no avail.
Meanwhile, all of my equipment is just sitting in the basement collecting dust. (CSL DD 8nm, universal hub, case 320mm rim, F1 v2 eSports wheel, CSL elite v2)
On November 4th I bite the bullet and order a metal QR in the hopes that it's in stock and ready to be shipped out as part of another order.
On Nov 6th, after several more requests for status updates, I get an email from customer support re-acknwledging my missing part from the original order and asking if I still want my QR.
I say no, another QR wouldn't do me any good. I asked about the possibility of being reimbursed for the extra shipping cost that I've had to incur, having had to place another order.
It is November 12th and I still haven't received a response. Also, it's been 5 business days since my second order and it still hasn't left the warehouse.
2 1/2 months and $1,200USD plus hundreds of dollars of customs fees later, I am none the wiser.
If only I could turn back time. I could have spent the last couple of months having a blast on a superior Moza set.