Pedals stopped working

Timothy WentzellTimothy Wentzell Member
in Pedals

Fanatec DD Pro gt7 bundle. 2yrs old or so. Light use. Pedals just stopped working. They worked the night before and the next day, nothing. Steering and buttons all work. No load cell, just stock brake and accelerator. All connections look good. I'm totally stumped. Please help.

Comments

  • Nathan WongNathan Wong Member

    It happened to my son today too.

  • Timothy WentzellTimothy Wentzell Member

    Ugh. I feel for him. Do we just get new pedals, cord, firmware? Idk... Frustrating. Waiting to hear from fanatec.

  • Nathan WongNathan Wong Member
    https://forum.fanatec.com/discussion/comment/115863#Comment_115863

    Same. Frustrating and waiting to hear from Fanatec. Why it suddenly stopped working after working just a few hours beforehand is a mystery.

  • Kenny JohnsonKenny Johnson Member

    Hi I Tryed to set my friends csl pedals up today and think I have the same problem has anyone hear back from fanatec about the issue?? Thanks

  • Nathan WongNathan Wong Member

    Still no word from Fanatec. How about any of you people?

  • Timothy WentzellTimothy Wentzell Member

    Nothing... I hear they are behind in a lot of ways these days.

  • Timothy WentzellTimothy Wentzell Member

    Nathan from Fanatec just emailed me back. I'll keep you posted.

  • Nathan WongNathan Wong Member

    Thanks. Nothing on this end.

  • Nathan WongNathan Wong Member

    I just heard from Fanatec myself. 7 days exactly. Even though I mentioned I did all they asked in the email I need to do it again.

  • Timothy WentzellTimothy Wentzell Member

    I'm still waiting on a reply.

  • Timothy WentzellTimothy Wentzell Member

    Fanatec emailed me just now. Talking about a load cell and connections. I told them that wasn't the issue in my first email. So waiting again...

  • Timothy WentzellTimothy Wentzell Member

    Just heard back. They gave me the option to send it to them for repair. $60 an hour... Waiting to hear back from them to find out where to send it.

  • Andrei PetroviciAndrei Petrovici Member

    my brand new pedals not working to...Working for few days and now is dead...this is sad for company like this

  • Martin PeloušekMartin Peloušek Member

    5 days after the warranty expires, it's the same.

  • Bryan MitchellBryan Mitchell Member

    So no solutions to this apparently common problem? Does Fanatec not monitor its own forum to respond to issues like this? Hard to believe Fanatec wastes these opportunities to provide real customer service and begin turning its reputation around.

    Fanatec = Fail-atec. Sad... I'm going to Logitechs online presence to look into their dd wheel. I already have their excellent lc pedals from previous TROUBLE-FREE ecosystem and I'll race on Logitech until someone else markets a console-friendly product line. I wanna RACE, not fool around with firmware and non-existing customer support!

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