Does Fanatec support exist ????

Kacper SzynalKacper Szynal Member
in Forum / Site Feedback

I bought clubsport v3 pedals, used for few days and they got bricked by theirs drivers update. Now I am waiting weeks for message from Fanatec and still nothing. Called the support line but they closed it because they are focusing on e-mail responding 😂😂😂

Anyone have idea what to do?

And yes, i used only USB cable

Comments

  • Mihai DragomirescuMihai Dragomirescu Member
    edited February 8

    Seems like the only solution is to have the PCB reflashed by them :( .

    They must have some specific debugging software that can do that , which probably won't be released to the public so as not to back engineer their code. (https://www.reddit.com/r/simracing/comments/zq1ie6/fanatec_v3_pedals_bricked_after_update/)

    Good luck with the issue, hope you manage to get and answer.

  • Matthew YorkMatthew York Member
    edited February 8

    I would not hassle for an RMA repair. Its new and defective. I would request for RMA return and refund. If they don't respond in a few days initiate a credit card dispute. A day after I did a credit card dispute for a RMA return they responded with RMA#. I kept the dispute open until I got my refund 2 days after they got the return. Not sure why so many wait weeks/months for Fanatec to respond before opening a dispute.

  • Frank TschepeFrank Tschepe Member

    lot of people run pedals on usb and base at the same time. So they destroy the board by themselfes. So fanatec must test that before refunding people. But if support dont work i will open a dispute as well. Maybe the only chance to get through at the moment.

  • Andrea GalazzoAndrea Galazzo Member

    il supporto di assistenza Fanatec non funziona sono 2 mesi che cerco assistenza il mio cs dd non ha mai funzionato sono delusissimo da fanatec

  • ecomotti71@gmail.com[email protected] Member

    Dear all fanatec customer support

    Does anyone know if we can get an actual answer to the fact that I am forced to buy a qr2 that I don't need?

    So question starts with a WHY, kindly reply with an answer which should start with BECAUSE and not the usual automatic reply

    Just out of courtesy to a customer who easily dropped more than 10 grands in your messed up company

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