Can't open a support Ticket "Please enter a message and a subject"

Yannick SteinhauerYannick Steinhauer Member
in General Discussion / News and Announcements

Hello,

I am trying to open a ticket but each time I submit, I get the message "Please enter a message and a subject".

Of course everything is fulfilled in the forms and I got this message from both Chrome / Safari / Edge and Mac/Windows...

Any idea ?

Comments

  • Fred MedelFred Medel Member

    I had the same issue using Safari and Chrome. I did have a subject filled in and a message as well as an attached video. After the 10th attempt, after repeatedly making sure all requested information was indeed there, the ticket finally took. I think it took because the 11th message read "A support ticket for this product has already been submitted" This was back on March 8th, but I have yet to receive a response about my product support ticket. Hopefully soon. Anyway, the attached video may have been the issue that caused the "please enter subject and message" warning. IDK

  • Felipe ZanonFelipe Zanon Member

    Had the exact same issue today, and i can confirm that the cause was the videos i was trying to attach. Had to submit the form without the videos attached (provided links to google drive then).

    First time with Fanatec support, CSL LC pedal module started to present random disconnections after 1 year of low use. Not a good impression finding a problem on the support system :-(

  • Patrick BanningPatrick Banning Member

    I have the same problem with support. even without video/links or pictures i have the problem

  • Lee ClarkeLee Clarke Member

    Same here, its almost as if they specifically designed every part of their company to be as frustrating as possible. 6 month old csl dd losing connection to xbox randomly because Fanatec are useless at making products. Can't submit a ticket because Fanatec have a useless website. Can't get a response on social media because Fanatec's customer service is non existent. They dont answer the phone so they can concentrate on providing customer service through email, which you can't submit a ticket for. I'd love 5 minutes alone in a room with their last CEO.

  • Frank EvansFrank Evans Member

    I am also trying to submit a Support Request. I have attempted to send NUMEROUS times but keep getting the same error message "please enter subject and message". I have started a new form multiple times. I have tried with a video, without a video and just keep getting the same asinine message.. "please enter subject and message". And to make it even more frustrating there is no other option...cant call.. cant email.

    It's obvious that Fanatec doesn't want customers to contact them.

  • Steven MetcalfSteven Metcalf Member

    lol think thats funny, when i click support on the product, it wont even open a new page lmao

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