Formal complaint
Martijn Breuker
Member
in Off Topic
Does anyone know if there is a way to submit a more formal complaint other than filling out another customer support request?
Do I (or a lawyer) send an actual letter to the company address? How would this work for a German company?
Comments
They are not a German company anymore since September 23 of 2024.
no idea what the issue is. But try going through support and use some kindness. It does help.
or you can try to post here and see if someone will respond.
I think I am slowly moving past kindness because that has gotten me nowhere over the last 3+ months. I have been more than polite and patient. I have 2 cases, I have spend almost 500 euro's as a result of getting the wrong information. For example: Saying they can not replace the QR1 base side and then I bite the bullet and spend 400 euro's on upgrading to QR2 and then 2 weeks later offering to ship a QR1 base side!!!
On Jan 28th I got an email that there would be discussing with a supervisor. On Feb 10 (2 weeks later, still no reply) I ask about an update on this. Nothing, today we are approaching another 2 weeks later.