fanatec took my money and is now ignoring me

about 2-3 months ago i ordered something from fanatec but my order didn't get created and my money was lost. after about a month of emailing back and forth i was able to get my money back. and afterwards i decided to give fanatec another chance but i had the same issue. order wasn't created and my money is lost. i have tried emailing them around 5 times but they keep ignoring me. what should i do? do i get a lawyer involved?

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