No response from sales regarding replacement DD1
Weijia Luo
Member
I received a DD1 with defective LED screen three weeks ago. Contacted support and got an RMA number and return address. Shipped back the defective DD1 to Fanatec Service Center two weeks ago. According to UPS tracking, You guys received the DD1 for about a week now, but I have not heard anything back regarding shipping out the replacement DD1 or refund for the shipping fee.
Even worst, originally support promised to send out replacement DD1 immediately after shipping confirmation and obviously this is not happening now. Please don't tell me to contact support because I already did through email and no one responded. Can anyone tell me what is going on, waited several months for DD1 already gonna need to wait another two months for replacing a defective DD1?
Update:
Just received shipping confirmation after posting this post, still waiting for shipping refund.
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