Frustrated with Fanatec Customer support
Matthew Baum
Member
My DD opened a RMA, because the Virus situation I can’t ship it to America . So I ask Fanatec CS may I ship it to China Office for Repair. And after he discussed with China Staff , he said Ok I can send to there , provide a address and Receiver name to me, just need me to paid the 2way shipping , I said fine it’s ok. Then I ship to China .
But now My DD stuck at China customs waiting receiver to declare since 26April , I provided tracking information to Fanatec, but they didn’t do anything. Just sit there waiting for nothing. And “honestly”told me they actually didn’t have. deal with China customs for RMA ,that’s why my DD stuck there .
Normally I’ll put this letters email to CS for help, but because I didn’t get any help there, so I try here see someone or something different by luck.
Sorry for my bad English.
Comments
Unfortunately when it is in Customs hands there is nothing Fanatec or the customer can do. There is most likely lengthy delays with the current global situation. You can always try to contact the Customs office in China.
The tracking info said it’s waiting receiver to declare, not nothing can do...