Shipping Confusion

On Feb. 27th I ordered a DD1, 2 Wheels, Universal Hub, Clubsport shifter, pedals and handbrake (along with the quick releases) and they've been arriving this week after shipping on the 10th and now 2 packages just seem to be stuck in LA with no updates at all. I've contacted Canada Post and the USPS and they said I need to talk to the sender- Fanatec- who has been extremely difficult to get a hold of. I even attempetd to get on the 'live-chat' last night, but it was unavailable. It looks like it was in route to Canada at one point- but It has not been (according to Canad Post).


Its torturing having nearly everything I need except for the (DD1, Pedals, Wheels handbrake etc.) as its all useless without it. I wouldn't mind if the handbrake was delayed- but come on.

Here's the last update I received- on today 10 days after the last update.


  • Processed Through Regional Facility. Your item was processed through our LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER facility on March 15, 2022 at 10:48 pm. The item is currently in transit to the destination. LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER USPS
  • Is my package stuck in transit? Is my package stuck in customs?
  • 15 Mar 2022 22:48
  • Arrived at Regional Facility LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER USPS
  • 15 Mar 2022 22:48
  • International item processed in originating country ISC LOS ANGELES CA (USPS), USA Canada Post
  • 15 Mar 2022 22:48
  • International item has left originating country and is en route to Canada ISC LOS ANGELES CA (USPS), USA Canada Post
  • 15 Mar 2022 22:48
  • ARRIVED AT INTERNATIONAL SERVICE CENTER ISC LOS ANGELES CA (USPS) ePost Global
  • 15 Mar 2022 22:48
  • INTERNATIONAL DISPATCH READY ISC LOS ANGELES CA (USPS) ePost Global
  • 15 Mar 2022 22:48
  • INTERNATIONAL DISPATCH READY LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER ePost Global
  • 15 Mar 2022 22:48
  • ARRIVED AT INTERNATIONAL SERVICE CENTER LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER ePost Global
  • 15 Mar 2022 17:25
  • Shipment Received, Package Acceptance Pending LOS ANGELES, CA USPS
  • 15 Mar 2022 17:25
  • International item mailed in originating country 90009, USA Canada Post
  • 15 Mar 2022 17:25
  • Shipment Acceptance LOS ANGELES,CA ePost Global
  • 15 Mar 2022 13:00
  • Outbound Shipment Pickup Rancho Dominguez ePost Global
  • 15 Mar 2022 07:13
  • In transit to USPS tracking #: CY127592154US ePost Global
  • 15 Mar 2022 07:12
  • Parcel Shipped Rancho Dominguez ePost Global
  • 15 Mar 2022 03:07
  • Parcel Processed RANCHO DOMINGUEZ CA ePost Global
  • 15 Mar 2022 03:07
  • Parcel received at processing center RANCHO DOMINGUEZ CA ePost Global
  • 15 Mar 2022 02:47
  • Pre-Shipment Info Sent to USPS LOS ANGELES,CA ePost Global
  • 15 Mar 2022 02:15
  • Tendered to Postal Service LAX USPS ISC ePost Global
  • 15 Mar 2022 02:12
  • Arrived Shipping Partner Facility, USPS Awaiting Item COMPTON, CA USPS
  • 15 Mar 2022 02:12
  • ARRIVED SHIPPING PARTNER FACILITY COMPTON,CA ePost Global
  • 14 Mar 2022 22:07
  • Parcel Received Rancho Dominguez ePost Global
  • 12 Mar 2022 08:12
  • Departed Shipping Partner Facility, USPS Awaiting Item LOS ANGELES, CA USPS
  • 12 Mar 2022 08:12
  • DEPARTED SHIPPING PARTNER FACILITY LOS ANGELES,CA ePost Global
  • 12 Mar 2022 08:01
  • Arrived Shipping Partner Facility, USPS Awaiting Item LOS ANGELES, CA USPS
  • 12 Mar 2022 01:32
  • Arrived Shipping Partner Facility, USPS Awaiting Item LOS ANGELES, CA USPS
  • 12 Mar 2022 01:32
  • ARRIVED SHIPPING PARTNER FACILITY LOS ANGELES,CA ePost Global
  • 11 Mar 2022 17:22
  • Arrived Shipping Partner Facility, USPS Awaiting Item CITY OF INDUSTRY, CA USPS
  • 11 Mar 2022 17:22
  • ARRIVED SHIPPING PARTNER FACILITY CITY OF INDUSTRY,CA ePost Global
  • 11 Mar 2022 16:07
  • Arrived Shipping Partner Facility, USPS Awaiting Item LA MIRADA, CA USPS
  • 11 Mar 2022 16:07
  • ARRIVED SHIPPING PARTNER FACILITY LA MIRADA,CA ePost Global
  • 10 Mar 2022 18:53
  • Data Received Shipment in Transit


Comments

  • Wow just wow, you would think they would stop using UPS they are crap.

  • Jwe243Jwe243 Member

    All I see is usps not ups. Good luck with the post office.

  • Lol fat fingers I mean usps but whatever ups or usps matter of fact he’s still not got his items

  • Jwe243Jwe243 Member

    Yea inexcusably delays of shipping companies are getting ridiculous. Ones that were bad before are now atrocious.

  • I have finally received my complete order and its in good shape. I acknowledge that Fanatec let me know that shipping could take 3 weeks and it did take 3 weeks to the day. Mea Culpa.

  • I have tested the difference between ups standard and express saver when ordering from Fanatec. And let me tell you, it took a whole week longer time with the standard shipping. Never doing that again. I will choose express on everything.

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